When something goes wrong, knowing where to turn matters. If you’ve had a disagreement with Millioner or aren’t satisfied with how they’ve handled a complaint, this page explains your options and what we can and cannot help with as an information site.
What we do and don’t cover
We publish information about the Millioner brand for players in Australia. We’re not part of Millioner itself—we’re an independent information resource. We can’t intervene in disputes, reverse decisions, process refunds, or modify your account. What we can do is help you understand the steps to take when you have a genuine complaint and point you toward regulators and support services that may be able to help.
Your first step: internal dispute resolution
Before escalating anywhere else, contact Millioner directly. Most licensed operators in Australia are required to have an internal complaints process. Look for contact details in the footer of their website or your account settings. Give them a clear description of the issue, what you’d like resolved, and any supporting evidence (transaction records, screenshots, dates). Many disputes can be sorted this way.
Finding out who regulates them
Millioner publishes information about its license in the footer or terms section of its own site. Check there for which regulator issued their license and the jurisdiction—this is crucial, because different regulators handle complaints differently. Australia doesn’t have a single national gambling regulator; regulation falls to state and territory bodies depending on where the operator is licensed. If you can’t find this information on their site, ask them directly.
After internal resolution fails
If Millioner won’t resolve it or you’re unsatisfied with their answer, your next move depends on their regulator. Once you’ve identified which body licensed them, contact that regulator’s complaints team—they’re the ones with real authority to investigate. Some regulators have formal dispute resolution schemes; others handle complaints case-by-case. Costs vary too; many are free, but some may charge.
Support if gambling itself is the problem
If a dispute has left you struggling with gambling or you’re concerned about your habits, confidential help is available. Call the Gambling Helpline on 1800 858 858 (available 24/7, free, and it won’t show on your phone bill). They have counsellors trained to support people affected by gambling harm, whether you’re the one playing or worried about someone else. You can also reach out online through Gambling Help Online for chat support.